FAQ
Frequently Asked Questions
Quick answers about dealership QR codes, scanning, and what QRide does.
Inventory
Can we update vehicle details without reprinting QR codes?
Yes. Vehicle pages stay live and update automatically as pricing, photos, or inventory change—no reprints needed.
What happens when a vehicle sells?
When a vehicle sells or becomes unavailable on your feed file, the QR page will remain active for 7 days to ensure that customers can still access the vehicle information.
Leads & Analytics
Can we capture leads from scans?
Yes. QRide supports lead capture forms and prompts shoppers to call or text—right from the vehicle page.
Does QRide integrate with our CRM?
Yes. Leads can be sent directly into your CRM, and delivery is verified so nothing gets missed.
Can we export lead and scan data?
Yes. You can export CSVs for reporting, follow-up, or use outside systems.
What actions can shoppers take after scanning?
Shoppers can view vehicle details, call, text, submit a lead form, or continue browsing—right from their phone.
Can we track scans and engagement?
Yes. See which vehicles were scanned, when it happened, and which buttons shoppers tapped after scanning.
What kind of analytics do we get?
You’ll see scan volume, timing, vehicle-level performance, and button-level engagement to help prioritize follow-up.
Does it work after hours?
Yes. QRide captures interest even when the lot is closed, so you don’t miss buyer intent.
Setup & Support
Do shoppers need to download an app?
No. QRide is browser-based—shoppers scan with any phone camera and view the vehicle page instantly.
How hard is setup?
Setup is quick: generate QR codes, assign them to vehicles, and place them on the lot.
Does this work for multi-rooftop dealerships?
Yes. QRide supports single stores and dealer groups with centralized management and consistent experiences across rooftops.
Can different team members have different access?
Yes. QRide supports role-based access for sales staff, managers, and admins.
Is QRide secure?
Yes. QRide is built with secure, modern infrastructure and follows best practices to protect dealership and shopper data.
What kind of support do dealerships receive?
Our support team is available during business hours and typically responds within one business day.